Transport for London

Monday 18 Sep 2023

TfL and MOPAC announce new victim support service with Brake and RoadPeace to improve support for those affected by road traffic collisions in London


  • The new pilot service, delivered in collaboration with MOPAC, Metropolitan Police Service and City of London Police, will be run by Brake, the road safety charity, and RoadPeace, the national charity for road crash victims 
  • Service will provide an enhanced level of support delivered by dedicated, trained staff and volunteers for those affected by the most serious road traffic collisions  
  • Those eligible for support will be offered direct referral from the police, removing the onus of seeking out support 
  • Enhancing support for victims is part of TfL’s Vision Zero commitment to reduce road danger and its impact in London   

Transport for London (TfL), in collaboration with the Mayor’s Office for Policing and Crime (MOPAC), police and charities Brake and RoadPeace, is to launch a new pilot victim support service to significantly improve support for victims of the most serious road traffic collisions in London. The service will enhance the level of support available to families left bereaved and those catastrophically injured and make it easier to access the support they need following incidents that can often devastate lives.

Despite progress being made, last year 102 people were tragically killed and 3,859 seriously injured on London’s roads. The devastating consequences for the families, friends and communities impacted by these deaths and life-changing injuries is immense. The new service will help support people affected by the most serious collisions and those experiencing a bereavement or catastrophic injury, through:

  • Caseworkers recruited by Brake, who can provide trauma-informed, emotional and practical support for each victim and their family, including help navigating the justice system, advocacy and help accessing specialise services if needed 
  • Longer-term aftercare support provided by RoadPeace, specialising in support from people with experience of the devastation caused by road traffic collisions, via dedicated London support groups, a telephone befriending service and an eight-week trauma support programme for families bereaved by road deaths 
  • Support will be available in person for those who need it, as well as over the phone and online 
  • Direct referral from the police into support services, which will mean that victims of the most serious traffic collisions will no longer be responsible for sourcing help and initiating contact themselves 

Working in partnership with the Metropolitan Police Service (MPS) and City of London Police (CoLP), the service will be launched as a pilot in the autumn and will be accessible through direct referral from the MPS’s Serious Collision Investigation Unit. Victims will be offered a referral into the service. With their consent, their details will be passed to Brake and then to RoadPeace, taking the onus off them to source help and initiate contact. 

The service will be staffed by dedicated, trained caseworkers, co-ordinators and volunteers, who will be able to use their training and experience to ensure that victims and others affected by incidents have access to high-quality support.   

Over the one-year pilot period, TfL will evaluate how the service is working. This will inform the future approach beyond the trial. 

The Mayor of London, Sadiq Khan, said: “Every single death or serious injury on our roads results in heartache and trauma for victims, their loved ones and their communities. With the right support, those affected can begin to heal, which is why we’re working with TfL, the police and charities to launch A new victim support service. The service will offer victims and those affected the practical and emotional support they need, helping us to continue building a better and safer London for everyone.”  

Sophie Linden, Deputy Mayor for Policing and Crime, said: “Victims and families affected by road danger are often not getting the support they need and deserve. Currently the onus is on victims – who are often traumatised, in shock or bereaved – to proactively seek out support services and many fall through the net. This can’t be allowed to continue. The Victim Support Partnership pilot will provide high quality support and give officers the resources they need to communicate this offer to victims more effectively. This pilot will make a real difference to victims’ lives.” 

Lilli Matson, TfL’s Chief Safety Health and Environment Officer, said: “Road traffic collisions can have a devastating impact on people’s lives, which is why we’re determined to ensure people get the support they need. We’re proud to be working with RoadPeace, Brake, the police and MOPAC on our new victim support service, which will be staffed by trained, dedicated staff who can offer their expertise to help support people. We remain dedicated to our Vision Zero goal of eliminating death and serious injury on the transport network, which is an essential part of building a better London for everyone.” 

Tesse Akpeki, sister to a victim of road trauma, said: “I am delighted that Transport for London, in collaboration with the Mayor’s Office for Policing and Crime, police and charities Brake and RoadPeace is launching this pilot victim support service.  This will improve support for victims of the most serious road traffic collisions in London. When my beloved brother Tony was killed, the level of support to my family and myself was inadequate and in my case non-existent.  I had to source my own support and bore complete responsibility for sourcing help and initiating contact.   My experience left me severely traumatised after such a catastrophic loss that left me feeling completely devastated.” 

Nick Simmons, CEO of RoadPeace, the national charity for road crash victims, said: "RoadPeace provides vital emotional support to people bereaved or seriously injured in road crashes. 

"Connecting with others who have survived a similar experience or loss provides a lifeline for many victims, and addressing the symptoms of traumatic grief can help people cope with day-to-day life following a crash. 

“We are delighted to work with TfL and Brake and that this new pilot service will soon be available, offering increased peer-to-peer support for crash victims in London." 

Ross Moorlock, Brake’s Interim chief executive, said: “We are committed to ensuring that everyone in London has access to high quality, trauma-informed support should they be involved in or be seriously affected by a road traffic collision. By working in partnership with TfL and RoadPeace we hope that we can achieve this. Through our National Road Victim Service we see the devastating impact of a road crash can be on people, families and communities. Until we live in a world where road crashes are eliminated, sadly services like this need to be in place.”  

MPS Detective Superintendent Christina Jessah, said: “Anyone who has experienced the grieving process knows how tough it can be, which is why this pilot is important. We have listened to people who have sadly lost a loved one following a fatal collision and they have helped us streamline our referral process. Thank you to all of our partners for helping support this pilot as we work together for to make the roads of London safer.”   

The new partnership was announced at the 2023 Vision Zero Summit, which was hosted by TfL in partnership with the GLA and MPS. The Summit, which marked five years since the launch of Vision Zero in London, brought together road safety charities, the emergency services, London councillors, MPs and Assembly Members. Speakers included Andy Lord, TfL Commissioner, Lilli Matson, Chief Safety, Health & Environment Officer at TfL, and Deputy Mayor for Policing and Crime Sophie Linden. 

Improving the support for victims is one of the key priorities in the Mayor’s Police and Crime Plan for London – improving the service and support that victims receive from the MPS and the criminal justice service; working to ensure victims receive a better criminal justice response and outcome; and reducing the number of repeat victims of domestic abuse and sexual violence. In support of this, the Mayor appointed Claire Waxman OBE as London’s first Independent Victims’ Commissioner to ensure that the voice of the victim is heard. 

TfL remains committed to eliminating all death and serious injury from the transport network as part of its Vision Zero goal. TfL is working in partnership with the boroughs, police and other stakeholders to directly tackle road danger and continues to work on a number of major programmes to make London's roads and the vehicles using them safer.  

TfL's world-first Direct Vision Standard, which reduces lethal blind spots on lorries, is already helping to save lives and prevent life-changing injuries. TfL has also continued to work on its Safer Junctions programme to make life-saving changes at some of the capital’s most dangerous and intimidating junctions.  

 With the completion of work at York Road roundabout in Wandsworth earlier this year, TfL has so far completed work at 44 junctions across London as part of the programme. TfL, working with the police, is also delivering a significant increase in speed enforcement, with speed a factor in around half of all fatal collisions. 

Contact Information

TfL Press Office
Transport for London
0343 222 4141

Notes to editors

  • The support service is delivered by Brake and RoadPeace, working in partnership with the MPS and CoLP. It is supported and funded by TfL and MOPAC. The total cost of the pilot is around £300k, with TfL contributing £200k and MOPAC contributing £100k.  
  • The Sarah Hope Line continues to be a vital resource for people affected by serious incidents on TfL services. It will continue to operate as it does now, providing a compassionate listening ear and comprehensive help and support for those who need it
  • Annual road collision data can be found here
  • More information on the victim support service can he found here: